Feedback from previous guests about their experience.
84%
liked the hotel and would stay again
helpful staff
delicious dining
average rooms
pricey
8.4/10
Great
Rooms
8.5
Location
9.3
Service
8.9
Dining
8.3
Guest reviews
8.4/10
based on 8 reviews
9.2
9.2/10 based on 2113 reviews
Edgar
United States,
April
2024
8.6/10
The hotel provided a mix of a stunning room experience with exceptional service, although the room size was smaller than expected. The location was incredibly convenient to explore the city, but there were missed opportunities in upgrading the room. The dining experience was outstanding, offering a wide selection even during challenging times.
Rooms
8.0
The room I stayed in was truly gorgeous, offering a luxurious experience.
Service
9.0
The service at the hotel, especially by the reception staff, was outstanding. They were friendly, genuinely kind, and made my stay feel welcoming.
Location
9.0
The hotel's location was ideal, just a short walk away from major attractions and convenient transport options to explore the city easily.
Dining
9.0
Facilities
8.0
The hotel's facilities were well-maintained and added value to the overall experience.
Ruth
United States,
January
2024
8.2/10
My stay at this hotel was overall pleasant with some minor drawbacks. The European-style rooms were a bit smaller than expected, but the hotel had excellent service. The location was superb, close to major attractions. The dining options were varied and satisfying.
Rooms
7.0
The rooms were typical of European style and size. They closed earlier than advertised but were comfortable.
Service
9.0
The staff was helpful and professional, especially with organizing train reservations.
Location
9.0
The hotel is situated in a cozy and central area, just a short walk to key landmarks and transit hubs.
Dining
8.0
The dining experience was fantastic, offering a wide variety of breakfast options with excellent value for money.
Facilities
8.0
The hotel provides various amenities and services to enhance the guest experience.
Kenneth
United Kingdom,
November
2023
8.2/10
The hotel had clean and comfortable rooms with high ceilings and good beds, but it was a bit too warm. The service was extremely helpful and reactive to requests, offering a perfect vacation experience. The superb location near the city center and quiet surroundings made it convenient for exploring Vienna. The dining experience was varied and convenient, especially for Asian guests. Overall, the hotel provided excellent value for money.
Rooms
8.0
The rooms were clean and comfortable but a bit too warm.
Service
9.0
The staff was very warm and reacted immediately to any requests, providing a true vacation experience.
Location
9.0
The hotel's location was superb, close to key attractions and easy to reach by public transport.
Dining
7.0
The dining experience was good, with convenient amenities like a water boiler in the room.
Facilities
8.0
The facilities met my needs for a comfortable stay.
Steve
United Kingdom,
August
2023
8.6/10
The hotel is conveniently located near important sightseeing spots and the quiet Freihaus area. The rooms were spacious, nicely decorated, and equipped with essential amenities. The service was exceptional, with staff offering helpful local insights in perfect English. The dining options were deliciously varied, although the bar tender stood out for excellent service. The location is ideal for exploring the city center, while the facilities notably included ample towels and bathroom essentials.
Rooms
8.0
The rooms were spacious and nicely decorated, with all necessary amenities.
Service
9.0
The staff provided exceptional service with great local knowledge and perfect English fluency.
Location
9.0
The hotel's location is close to important sites, restaurants, and the quiet Freihaus area.
Dining
9.0
The dining experience was varied and delicious, with exceptional coffees and teas.
Facilities
8.0
Facilities included ample towels and bathroom goodies.
helpful staff
average rooms
Benjamin
United Kingdom,
June
2023
9.6/10
My stay at the hotel was truly delightful. The rooms were spotlessly clean and incredibly comfortable, with little opulent touches like delightful chocolates on the pillow and a fully stocked bathroom. The service was beyond friendly and impressively attentive. The location was perfect, offering easy access to key attractions and public transport. The dining experience was superb, offering a wide selection of delicious options. Overall, a wonderful experience with great value for money.
Rooms
10.0
The rooms were clean and so comfortable, with luxurious touches and all necessary amenities.
Service
9.0
The staff were fabulously professional, polite, and efficient, making my stay even more enjoyable.
Location
10.0
The location was perfect, within walking distance to major attractions, public transport, and great dining options.
Dining
9.0
The dining experience was superb, offering a wide variety of delicious options that set me up for the day's adventures.
Facilities
The hotel's facilities were top-notch, enhancing my overall stay.
cleanliness
expensive extras
Harold
United Kingdom,
June
2023
9.2/10
I had a wonderful stay at the hotel. The rooms were quiet, spacious, with a very nice shower/bath, a place to prepare tea, and a large comfortable bed, perfect for a relaxing stay. The service was exceptional, from Gerhard at Reception to Sanjay in the bar; they were extremely friendly and made me feel at home. The location is just perfect, being on a quiet street while still at walking distance from most major attractions. The dining experience was incredible with a variety of breakfast dishes to choose from. Overall, a great value for money with fantastic amenities.
Rooms
9.0
The rooms were quiet, spacious, and well-equipped with amenities. The large comfortable bed provided a restful night's sleep.
Service
9.0
The staff were exceptional in their manner and presentation, always ready to assist with any request. Their friendliness made my stay even more enjoyable.
Location
10.0
The hotel's location is perfect, nestled in a lovely area within easy walking distance of major attractions and with excellent transport links, making it convenient to explore the city.
Dining
9.0
The dining experience was first-class, offering a wide selection of delicious dishes in a beautiful setting. It was a great way to start each day.
Facilities
9.0
The hotel offers top-notch facilities, ensuring a comfortable and enjoyable stay for guests.
Evelyn
United States,
May
2023
8.8/10
My stay at the hotel was absolutely delightful. The rooms were fabulous, providing a beautiful twin room with high ceilings, heavy curtains, and really good beds. The service was top-notch, with the staff being incredibly accommodating and friendly. The location was fantastic, allowing easy access to much of the city by foot or public transport. The dining experience was excellent, offering high-quality and varied options. Overall, a great value for money with outstanding amenities.
Rooms
9.0
The rooms were well-appointed, extremely comfortable, and quiet, with two bathrooms, comfortable beds, and a nice seating area.
Service
9.0
The staff was most accommodating and went beyond the call of duty to assist with planning trips and alleviating any issues.
Location
9.0
The hotel is located close to fun attractions, good restaurants, and main tourist sites, yet nestled in a quiet side street for a peaceful stay.
Dining
8.0
The dining experience was of high quality, varied, and included original touches like honey from the honeycomb.
Facilities
9.0
The facilities were excellent, providing everything needed for a comfortable and enjoyable stay.
Thomas
United Kingdom,
May
2023
8.0/10
I had a wonderful stay at the hotel. The rooms were large and tastefully decorated, offering a pretty view of Vienna. The service was friendly and efficient, and the location was very convenient. However, there were some security concerns at the reception desk and the price could be more competitive.
Rooms
9.0
My room was large and tastefully decorated with a beautiful view of Vienna.
Service
8.0
The service was friendly and efficient, especially from the reception and breakfast staff.
Location
9.0
The hotel is conveniently located on a quiet side street close to Karlsplatz park and the underground station, making it easy to explore the city.
Dining
7.0
Although the dining area was excellent, the prices were a bit high, affecting the overall value for money.
Facilities
7.0
The hotel offers various facilities, but some security measures at the reception desk were lacking.
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